Privacy policy
PLEASE READ THIS DATA PROTECTION AND PRIVACY POLICY CAREFULLY. TO ACCESS AND USE THIS WEBSITE, IT IS A REQUIREMENT TO ACCEPT IT. IF YOU DO NOT AGREE WITH IT, DO NOT USE THIS WEBSITE
Data Protection and Privacy Policy of the CMPC Maderas E-commerce Website
1. General Provisions
In order to inform Users and comply with its legal obligations, CMPC USA INC. (hereinafter “CMPC Maderas”), through this website, which is intended for the purchase and sale of wood, hereinafter the “Website,” collects, controls, processes, and stores certain personal data of Users who access the Website from anywhere in the world.
Below, we inform you about the type of personal data collected, processed, and stored by CMPC Maderas through the Website and the purposes for which it is used. We will also inform you how you can exercise your rights as the owner of that personal data.
CMPC Maderas declares that it respects individual privacy and data protection rights, and acts as the entity responsible for processing the personal data collected, processed, and stored through the Website, in accordance with applicable federal and state laws of the United States.
When accessing or using the Website, the User will be asked to expressly accept this Personal Data Protection and Privacy Policy by selecting the “accept” option. Regardless of the country in which the User resides, accesses the Website, or provides information, the User expressly authorizes CMPC Maderas to use their information in accordance with the provisions of this Personal Data Protection and Privacy Policy.
The User knows, understands, and accepts that any changes to this Personal Data Protection and Privacy Policy will be published on the Website. This will allow the User to stay informed at any time about what personal data is being collected, processed, and/or stored, and for what purpose. To the extent applicable and necessary under Chilean law, any changes made to this Personal Data Protection and Privacy Policy will be communicated and will require acceptance. The referred communication will state (i) the date on which the changes to the Policy will take effect and (ii) the consequence associated with express rejection or lack of timely acceptance.
The User knows, understands, and accepts that by using the Website, they may access third-party websites through hyperlinks, and that this Personal Data Protection and Privacy Policy does not apply to websites accessible through those hyperlinks or links.
2. Collection and Storage of Personal Data of the CMPC Maderas E-commerce User
Name of the Responsible Entity (Data Controller): CMPC USA INC.
Address of the Responsible Entity: 1040 Crown Pointe Parkway, Suite 710, Atlanta, GA, 30338, USA
Control Number (Registration Number): 0201086
Contact Email: ecommerce.woodproducts@cmpc.cloud
CMPC Maderas collects, processes, and stores only the personal data strictly necessary for the proper functioning of the Website and to improve the User experience. Any additional processing of personal data is only carried out as permitted by law or with the express consent of the User to CMPC Maderas in accordance with applicable United States federal and state data privacy laws.
CMPC Maderas collects, processes, and stores personal data as follows:
Automatic Collection and Storage of Personal Data When Visiting the Website:
When visiting the Website, certain personal data is automatically collected and stored, such as:
· The User's IP address (through IP information and similar data, the physical location of the Website User could be determined with reasonable accuracy).
· The User's activity on the Website, including the number of clicks and attempts to use the site, as well as the pages the User accesses from the Website.
· The type of device used to access the Website.
· The mobile device ID code (IMEI) through which the User accesses the Website.
· The type of browser used, its operating system, and the internet service provider.
· The date, time, and duration of Website usage.
Non-Automatic Collection and Storage of Personal Data Voluntarily Provided by the User:
When visiting the Website, Users may voluntarily provide their personal data for specific purposes. These may include one or more of the following personal data points:
· Full name of the User.
· Name of the Company to which the User belongs and their position or role.
· Email address of the User.
· Telephone number of the User.
· Physical address of the User.
· Geolocation of the User.
· User preferences on various topics.
· Any personal data necessary to carry out the activity the User wishes to execute on the Website, in relation to their preferences and interests.
This personal data is collected through the Website when the User inputs information into any of the fields provided for that purpose. These fields are duly marked and do not collect any personal data unless the User expressly accepts its provision, processing, and storage.
The User must bear in mind that the combination of personal data collected on the Website could allow CMPC Maderas to obtain a highly accurate profile of the User, including their physical location, interests, preferences, and purchase history reflected in their browsing on the Website. To prevent the collection of personal data, the Website User can always change their browser settings. Additionally, the User may always request that one or more pieces of data not be used, revoke their authorization for data use, and exercise the rights established in Section No. 6 of this Personal Data Protection and Privacy Policy.
3. Use and Processing of the CMPC Maderas E-commerce User's Personal Data
The personal data collected and stored may be used for the following purposes, depending on the specific case in which it is provided or collected, and in accordance with the consent granted under this Personal Data Protection and Privacy Policy:
a) To allow Users to submit quotation requests, send quotes, and manage purchase orders.
b) To support Users regarding the use of the platform and the collection and payment operations associated with its use.
c) To gather feedback from Users on platform functionalities and the performance of their counterparts.
d) To send useful information, promotions, and notifications associated with the use of the platform to Users.
e) To help establish and verify the User's identity and maintain the security, speed, and integrity of the systems.
f) To analyze how Users utilize the platform and their preferences.
g) To maintain User accounts.
h) To manage payment behavior and history.
i) To maintain the security and integrity of the systems, facilities, and personnel of CMPC Maderas and its related companies.
j) To provide services and assistance: communicating with and responding to User questions, information requests, delivery and tracking of orders, and compiling order and purchase histories, comments, or suggestions.
k) To send the User updates on product or service offerings that are of interest to them, newsletters, promotional notices, and clearances.
l) To maintain records, such as mailing lists or lists of User types by preference or characteristic, in order to keep the User informed about products and services and/or for commercial statistics and market research purposes.
CMPC Maderas may create profiles based on marketing studies and statistical and segmentation techniques and procedures that allow personalizing product offerings suited to the characteristics and needs of the User. Eventually, in this context, profiles could be developed through technological means to make predictions about the Platform User.
· Platform Improvement: To improve the Platform taking into account User preferences.
· Anonymization: Likewise, you consent to and authorize CMPC Maderas to anonymize and pseudonymize your personal data. In the latter case, the uses made of your personal data will be consistent with this Personal Data Protection and Privacy Policy.
4. Legal Grounds for the Processing of Personal Data on the Website
The processing of personal data is based on legal provisions that justify these operations on the grounds that the processing and use are legitimate for the following reasons:
a) The processing is necessary for the provision of the Website as an instrument and means of compliance with the legal and contractual obligations that CMPC Maderas has with its customers.
b) CMPC Maderas has a legitimate interest in guaranteeing and improving the functionality of the Website. Legitimate interests include, in particular, commercial interests, the capacity to provide an operational and secure Website, data security, compliance with judicial requirements, and legal demands in general.
c) CMPC Maderas must protect the interests of Users, third parties, or the public interest that could be affected by issues with the Website, as provided by applicable law.
d) Consent of the Users (see the next section).
CMPC Maderas may share and transfer the information collected to any member of its corporate group, whether within the United States or internationally, to the extent reasonably necessary for the purposes and under the legal bases established in this Personal Data Protection and Privacy Policy.
CMPC Maderas may engage or subcontract third-party service providers for data processing and storage—including, for example, hosting, data center, or cloud services, as well as billing and accounting services—regardless of whether these services are provided within the United States or internationally. All such providers are strictly authorized to use the data solely for the purposes expressly directed by CMPC Maderas, which shall remain consistent with the consents provided by the User and this Personal Data Protection and Privacy Policy. CMPC Maderas does not sell or otherwise transfer this information to unauthorized third parties.
The personal data collected will be incorporated into a database or registry compiled by the CMPC Maderas team. Personal data will be retained until the objective for which it was collected is met or until the User exercises their right to rectification, cancellation, limitation, and opposition. This will be fulfilled to the extent that it does not conflict with the need to maintain its storage for legal reasons.
CMPC Maderas has established and maintains administrative, technical, and physical security measures that allow protecting personal data against damage, loss, alteration, destruction, or against unauthorized use, access, or processing, in terms of applicable legislation. However, the User must be aware that any communication via the internet is not 100% secure. In particular, the Website features the following tools and practices to safely process and store Users' personal data:
· SSL Certificate
· Encryption with SSL protocol
· Sensitive data is not stored
· Security model layers from provider Q4 Inc
5. Consent
The primary legal basis for the processing of personal data is the explicit acceptance of its collection, processing, treatment, and storage in accordance with this Personal Data Protection and Privacy Policy. Accepting this Personal Data Protection and Privacy Policy is a requirement to be able to use the Website. The Website User declares to be over 18 years of age.
6. The User's Rights Over Their Personal Data
At any time, provided that the respective legal requirements are met, the User may assert the following rights regarding their personal data provided to the Website:
· Right of Access: The User can access their personal data to know what personal data of theirs is being processed and how it is processed.
· Right to Request Rectification: The User has the right to correct their personal data that they consider inaccurate.
· Right to Request Cancellation/Erasure: The User has the right to request the deletion of their personal data.
· Right to Request Limitation/Restriction: The User will have the right to request the limitation of the processing of their personal data, for example, to only specific purposes.
· Right to Object/Protest: The User will have the right to object to such processing at any time, for particular reasons. CMPC Maderas will stop processing unless it can prove legitimate grounds to maintain it, or when such processing is necessary to assert, exercise, or defend against legal claims.
· Right to Data Portability: The User will have the right to receive the personal data concerning them in a structured, commonly used, and machine-readable format, and to transmit it to a third party or ask CMPC Maderas to transmit it to a third party if technically feasible.
· Right to Withdraw Consent: The User has the right to withdraw any consent granted, without affecting the lawfulness of processing based on consent before its withdrawal, by sending a written request addressed to CMPC USA INC., located at 1040 Crown Pointe Parkway, Suite 710, Atlanta, GA, 30338, USA, or to the contact e-mail: ecommerce.woodproducts@cmpc.cloud
· Right to Object to Electronic Advertising: The User can object to the sending of advertising by electronic means by sending a written request addressed to CMPC USA INC., located at 1040 Crown Pointe Parkway, Suite 710, Atlanta, GA, 30338, USA, or to the contact e-mail: ecommerce.woodproducts@cmpc.cloud
The rights to request rectification, cancellation, limitation, and opposition of the stored personal data will be without retroactive effect. It is likely that Users who request these actions will not be able to use the Website again with all its functionalities.
7. Personal Data Protection Supervisor
Any inquiry or request that the Website User has regarding the aspects mentioned in this Personal Data Protection and Privacy Policy must be channeled through the person designated by CMPC Maderas as the personal data protection supervisor, by sending an email to ecommerce.woodproducts@cmpc.cloud
8. Cookies
Please refer to our Cookies Policy.
The Website does not track its Users. Notwithstanding the foregoing, external sources automatically deployed upon accessing the Website, or third-party websites accessed through the Website (hyperlinks or links), do perform web tracking. Please refer to our Cookies Policy regarding this matter.
10. Other Personal Data
The Website is an instrument and a means of compliance with legal and contractual obligations that CMPC Maderas has with its Users, particularly the obligation of information and transparency. Under this legal basis for personal data processing, parallel to the collection, processing, and storage of data that operate by the mere fact of accessing the Website, it could also contain personal data of people who advise or work for CMPC Maderas.
In particular, the Website could include personal data such as names, positions, and business addresses of executives, professionals, employees, and authorities of CMPC Maderas. It is also possible that contact data (email and telephone to communicate with them), professional profile, job function, employment history, and academic background may be included. All data subjects of the mentioned personal data may exercise the rights indicated in section number 6 of this document in accordance with Chilean law, provided that this does not infringe upon the legal or contractual obligations of CMPC Maderas.
11. Other Channels
CMPC Maderas may also collect and process the User's personal data through other communication channels, such as telephones, emails, applications, or social networks, in which case the User will be informed about the purposes of the processing of their personal data and their express and prior consent will be requested. This Policy will also apply to those channels.
Last updated in June 2026.