Do you offer shipping services?

Yes, we provide shipping services from our multiple distribution centers across the country. Please note that shipping is quoted separately. After checkout, our team will contact you with a shipping estimate. Once you approve the quote, your order will be finalized and the total charges will be applied. 

Are the prices shown on the eCommerce platform inclusive of tax?

No, all prices displayed on the eCommerce platform are net values and do not include Sales Tax.

How can I get more information about the products?

For additional technical information or inquiries, please contact us via email at: ecommerce.woodproducts@cmpc.cloud

How do I make a direct purchase?

To make a direct purchase, simply go to the business section of your interest—whether Plywood, Millwork and Moulding, Lumber, or Logs—and select the required product along with the desired quantity. If you need detailed instructions on the direct purchase process, we invite you to consult our attached User Manual. This resource provides a step-by-step guide to help you buy effectively.

How do I coordinate a pickup?

To coordinate the pickup of your order from one of our facilities, our sales team will contact you in a timely manner. 

How can I participate in an auction?

To participate in an auction, simply access the auction section and place your bids on the product you are interested in. For a detailed guide on how to do this, we recommend checking our User Manual. This resource provides a step-by-step walkthrough to help you bid successfully.

Are auctions online or in-person?

All of our operations, including auctions, are conducted online through our eCommerce channel. Our platform is completely digital, allowing users to make purchases and participate in auctions from the comfort of their devices. 

Who can participate in an auction?

All customers who have an active account and access to our platform can participate in purchasing products offered through our eCommerce channel.

How is an auction award communicated to the winning bidder?

All results related to auctions held through our eCommerce channel will be communicated via email. These emails will be sent from the address: ecommerce.woodproducts@cmpc.cloud

How can I find out where the lots are located?

Detailed information regarding lot locations, as well as shipping and logistics details, will be provided to you via email. This data will be sent from ecommerce.woodproducts@cmpc.cloud

How do I pay the remaining balance of an awarded auction?

For specific details on the payment process for the remaining award balance and the coordination of merchandise pickup, please contact us at ecommerce.woodproducts@cmpc.cloud

What should I do if my bid was not received at the end of the process?

Bids are registered up to the very last second of the window based on the web server's clock. It is possible for two bids to be placed within the same second, in which case they are defined by milliseconds in the web server's timestamp. In the event of identical bid amounts, the one registered first will be deemed the winner. Please keep in mind that auctions are not awarded automatically. You must wait for a formal email from our team notifying you whether you won.

Can I retract a bid?

Unfortunately, bids cannot be revoked. Even if you have placed a bid by mistake, you will not be able to change your offer once submitted. Therefore, we strongly recommend reviewing your offer carefully before confirming your bid.

How can I cancel or deactivate my subscription?

To cancel your subscription or close your account, simply contact us by email at ecommerce.woodproducts@cmpc.cloud, explicitly stating your request to discontinue using the platform. Please note that the email must be sent from the account holder's registered email address for the request to be valid.

What should I do if I experience website lag or technical issues?

If you experience lag or delays on the website, we suggest refreshing your browser. You might experience slower response times from the site, particularly during the final moments of a bidding process due to high server traffic. Therefore, we highly recommend submitting your bids well ahead of time to avoid any potential issues.

How can I recover my password?

To recover your access password, you can send us an email at ecommerce.woodproducts@cmpc.cloud or follow the detailed instructions outlined in the User Manual.